This policy explains how Ozdo Trading (ABN 80 995 948 585) (“Ozdo”, “we”, “us”) handles personal information collected through ozdo.com.au and when you contact us. We aim to follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

We only collect the information you choose to give us. When you send an enquiry through our website, that is:

  • your name
  • your company name (if you give it)
  • your email address
  • the topic of your enquiry and your message.

If you email us directly, we receive your email address and anything you include in your message.

We don’t ask for sensitive information such as health details. Please don’t include it in your message.

How we use it

We use your information to:

  • reply to your enquiry
  • discuss supplying products, distribution or market insights with you
  • keep a record of our conversations with customers and suppliers.

We won’t add you to a mailing list without asking, and we never sell your personal information.

Who helps us handle it

We use a small number of service providers to run our website and email:

  • Web3Forms delivers enquiries from our website form to our email inbox.
  • Cloudflare hosts our website.
  • Our email provider stores the emails we send and receive.

These providers may store information on servers outside Australia, including in the United States. We choose providers with strong security practices and only share what they need to provide their service.

We don’t share your personal information with anyone else unless the law requires it.

Website statistics and cookies

We use Cloudflare Web Analytics to count visits and see which pages are popular. It doesn’t use cookies, doesn’t track you across other websites and doesn’t identify you personally.

This website doesn’t use advertising or tracking cookies.

How long we keep it

We keep enquiries and emails for as long as we need them to deal with your enquiry and any business that follows, and to meet our legal obligations. After that, we delete them.

Keeping it secure

We take reasonable steps to protect your information from misuse, loss and unauthorised access. Our website is served over a secure (HTTPS) connection, and access to our inbox is limited to the people who need it.

Seeing or correcting your information

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Email us at info@ozdo.com.au and we’ll respond within a reasonable time.

Questions or complaints

If you have a question or a concern about how we’ve handled your information, email us at info@ozdo.com.au. We’ll look into it and let you know what we find.

If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.